First Login

Purpose

Authenticate the user and confirm first successful access.

Note: some deployments allow read-only access without signing in. Sign-in is typically required for actions that modify the system (for example machine settings, user management, or instruction edits).

Steps

1. Open Harro Digital (browser or app).
2. Select Sign In (if not already shown).
3. Enter your username and password.
4. Select Sign In.
5. If additional verification is configured by your organization, follow the on-screen prompts.
6. Confirm the Dashboard opens successfully.

What users see

• Secure login page.
• Optional verification step (only if enabled).
• Dashboard after successful sign-in.

Best practices

• Confirm time zone and language settings after first sign-in.
• Keep login ownership personal and do not share accounts.
• Use a password manager if allowed by your policy.

Troubleshooting

If sign-in fails, use Troubleshooting > Common Issues and document what happened:

• Sign-in fails or loops back to the login page -> Wrong credentials or missing access rights -> Re-enter credentials; request access from your administrator -> Contact support with your username and a timestamp