SSL Certificate Settings

Purpose

Use SSL Certificate Settings to download the application's SSL certificate and install it on operator/admin devices.

In on-premise deployments, the system may use a self-signed certificate. Installing it helps browsers trust the site and reduces security warnings.

Steps

1. Open Settings > SSL certificate settings.
2. Select Download.
3. Install the certificate according to your IT policy and operating system:
4. Windows: install into Trusted Root Certification Authorities
5. macOS: install into the System Keychain and mark as trusted (if required)
6. Restart the browser and reload the app.

What users see

• A download action for the SSL certificate.
• Browser warnings on first access if the certificate is not trusted.

Best practices

• Prefer IT-managed deployment (group policy/MDM) for consistent trust on all devices.
• Do not install certificates from unknown sources. Only use the certificate downloaded from your official app instance.

Troubleshooting

• Browser warning still appears -> Certificate not installed or not trusted -> Reinstall and restart the browser -> Escalate to IT if corporate policies prevent installation
• Access is blocked entirely -> Security policy denies self-signed certificates -> Use an IT-issued certificate if available -> Escalate to IT/network security